Online Reputation Management

Hotel Online Reputation ManagementOnline Reputation Management is an excellent solution for hotels to maintain and enhance their brand value on review sites and online platforms. With this solution, hoteliers can increase room occupancy by promoting positive reviews written by their guests. To enable our 4000 plus clients to leverage a solution that increases their online visibility, we have integrated TripAdvisor’s guest review collection tool, Review Express into our Hotel ERP.

How Does IDS Next Hotel ERP and Review Express Integration Work?

For hotels, the first step towards strengthening online reputation is to collect reviews written by guest and manage them efficiently. This process needs to be error-free, fast and constructive. The integration between IDS Next Hotel ERP and TripAdvisor’s Review Express does this proficiently. Users of our Hotel ERP can leverage this integration to collect reviews and feedback from their guests who stayed with them recently and then harness positive endorsements to increase their popularity while building their properties’ brand value.

  • IDS Next Hotel ERP installed at your property automatically triggers an email to TripAdvisor after a guest checks out
  • TripAdvisor sends a ‘Thank You’ mail to guests with a review request
  • Guest can then write a review about their experience at the hotel
  • Hotel can also send Guest Satisfaction Survey to guest
  • Hotels can access both review and Guest Satisfaction Survey through the guest history section of IDS Next Hotel ERP

Business Benefits

  • Hotels can send customized emails to guests in all TripAdvisor languages
  • Send mails to up to 1000 guests at a time to collect reviews following their stay
  • Approach guests for their reviews in a systematic and planned manner
  • The whole process of writing reviews becomes effortless and convenient for your guests
  • Constantly collect fresh reviews and use them as part of marketing effort. Latest reviews help potential guests to know about your hotel and its offerings
  • Opportunity to improve guest service and amenities based on reviews collected
  • Increase online visibility and get more direct traffic as guest rating increases