With competition growing stiffer and prompt service being the benchmark for customer satisfaction, Business Outcome Services from IDS NEXT helps customers better anticipate and respond to client needs so as to gear and influence the outcome of their businesses. We offer a host of solutions that enable customers to increase revenues and decrease costs.

Our Business Outcome Services

• Central Reservations Office
  With IDS NEXT you access a team of professionals dedicated to handling your entire reservation process, from calls, processing on property management system (PMS), to follow up with guests. Our team of trained callers gives your guests a seamless experience and enhances customer delight.

• GDS Connect
  Our GDS/ ADS Connect solution helps you create and manage your presence on the global distribution map and gives your hotel prominence, thus facilitating booking of maximum rooms in real time.

• Business Analytics
  The hallmark of a growing business is deep understanding and analysis of one’s strengths and weaknesses. IDS NEXT Business Analytics provides in-depth reports for business study and proposes solutions that help restaurants, hotels, resorts and others in the hospitality sector quickly locate untapped channels of revenue, thus increasing market share. Our solution helps customers rapidly identify opportunities for improvement, analyze business problems, and derive greater value from existing systems.

• IDS NEXT business analytics also allows customers develop focused business strategy as well as oversee implementation. Our solution enables customers find immediate answers to business issues, better understand, anticipate and thus positively shape business outcomes.

• Guest Dynamix: Customer Relationship Management (CRM) and Loyalty Management:
  With competition keen, businesses in the hospitality industry are always trying to attract and win new clients, and nurture and retain old ones. IDS NEXT Guest Dynamix provides a method to measure and value customer relationship by maintaining guest profile information, such as historical data about likes and dislikes, profile picture and their specific wants and needs at a given time.Our Guest Dynamix solution raises an electronic ticket for a guest request and automatically escalates it until resolution. It also provides a 360 degree view of each customer thus building strong, lasting customer relationships.With our solution, hotel staff can provide superior guest service especially to high profile, high spending customers.