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About FX Guest Services

A platform that enables hotels to log guest service requests and serve guests better by responding to their requests and complaints on time. Guest requests can be created in a web-based application. Upon creation, the respective departments are notified in their FX Guest Services Android app for staffs to act on.

A platform that enables hotels to log guest service requests and serve guests better by responding to their requests and complaints on time. Guest requests can be created in a web-based application. Upon creation, the respective departments are notified in their FX Guest Services Android app for staffs to act on.

Create service request

In this web-based application, hotel service desk team or front office team can create service requests when guests call them.

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Create service request

In this web-based application, hotel service desk team or front office team can create service requests when guests call them.

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fx-guest-services

Track service request

Every request can be tracked for its real-time status: Who is working on it, how long it has taken so far, the estimated time of completion and more.

Track service request

Every request can be tracked for its real-time status: Who is working on it, how long it has taken so far, the estimated time of completion and more.

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Complete visibility
of service request

The app shows the service request, room number from where it was requested, name of guest, time of request, and finally the time to complete the request.

fx-guest-services

Complete visibility
of service request

The app shows the service request, room number from where it was requested, name of guest, time of request, and finally the time to complete the request.

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fx-guest-services

Complete
visibility

View all guest requests for the department(s) the manager is mapped to – new requests, list of requests the team members are working on, list of completed requests.

Complete
visibility

View all guest requests for the department(s) the manager is mapped to – new requests, list of requests the team members are working on, list of completed requests.

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Complete
control

Assign a request to a team member. Assign a new team member to an already in-progress task. A request is not done completely or correctly? Manager can re-open it.

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Complete
control

Assign a request to a team member. Assign a new team member to an already in-progress task. A request is not done completely or correctly? Manager can re-open it.

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Benefits of FX Guest Services

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Improve overall staff productivity with the help of data – top performing departments, top staffs, repeated overdue requests, etc.

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Delight guests by responding to requests ahead of their expectation. Happy guests will turn to repeat guests. Forever.

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Increase hotel revenue by reducing customer acquisition cost

FX Dine Case Studies

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Uga Escapes, Srilanka

Sri Lanka Based Uga Escapes Leverages IDS Next

fx-guest-services

fx-guest-services

Uga Escapes, Srilanka

Sri Lanka Based Uga Escapes Leverages IDS Next

fx-guest-services

fx-guest-services

Uga Escapes, Srilanka

Sri Lanka Based Uga Escapes Leverages IDS Next

fx-guest-services

fx-guest-services

Uga Escapes, Srilanka

Sri Lanka Based Uga Escapes Leverages IDS Next

fx-guest-services

Request for demo

Want to make above benefits a reality in your hotel? Let us help you

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