Today we live in a state of constant change. It is all around us. The new phone that we purchased just last year is already outdated because of the newer, faster models that have hit the market. When you think about it, phones aren’t really phones at all anymore. They are more likely to be used for texting, social interaction and for taking pictures. The phone functionality is now essentially an afterthought. What is interesting about the new phenomenon of constant change is the fact that there is little actual training going on to accompany this evolution. The consumer is increasingly reliant on being self-educated. Think about it: Who signs up for Instagram or most any new platform and then reads a manual on how to use it? We can say the same for most of the leading technology brands like Apple that are designed to be highly intuitive in every way. In truth, most modern instruction manuals are not worth reading in any case, since they have turned into catalogues of health and safety advice, and instructions on how to dispose of the product once it breaks. We are not expected to spend much time thinking about who made it and how.
Now enter the hotel industry. Yes, hotel specific systems are much more complex than Instagram or Facebook, and yet they manage and influence your entire business. They have multiple integration points with other primary systems on property that all need to work in harmony with each other. However, there is a much greater need to be trained on these systems in order to ensure that your hotel operations run smoothly and that your guests are happy.
Introducing a hotel system that has a self-educating component embedded within it should be top of mind when looking at something new that will have an impact on your hotel operations. Self-educating solutions should be equipped with multiple ways of self-learning. Video based training videos should be part of the working solution. User Interface (UX) design should be in such a way that users can learn on the job. It’s all about selecting a product that anyone can learn with little or no effort, Some important considerations to look for include:
- Minimal inputs in fields, encourage drop downs or selections
- Floating label t